NEEF - Empowering Malawians Economically

SECTION 1 – GENERAL INFORMATION

Email Optional: Enter your email if ICT may need to contact you; otherwise leave blank.

Department Choose your department so ICT knows who is submitting feedback.

Date This field is auto-filled with today's date.

SECTION 2 – NIMBLE SYSTEM ASSESSMENT

Please rate the following system aspects from 1 = Very Poor to 5 = Excellent. Choose the option that best matches your experience.

Ease of Use

1

2

3

4

5

System Availability (Uptime)

1

2

3

4

5

System Response Time (Speed)

1

2

3

4

5

Data Correctness

1

2

3

4

5

Reporting Capability

1

2

3

4

5

System Stability (Minimal Errors/Crashes)

1

2

3

4

5

System Use Frequency (Occasionally/Frequently/Very Frequently)

1

2

3

4

5

Are the modules of the system sufficient for your tasks?

Did you receive adequate training to use the system effectively?

SECTION 2.1 – SYSTEM ASSESSMENT CONTINUED

How competent are you with the system?

1

2

3

4

5

1 = Not confident, 5 = Very confident.

Have you ever been trained?

If yes, when? Provide date if you were trained, otherwise leave blank.

SECTION 2.2 – ERP SYSTEM ASSESSMENT

Do you have an ERP account?

How competent are you with ERP?

Have you been trained?

If yes, when?

Are you able to do self-service in ERP?

If yes, which self-service options do you use?

SECTION 3 – NETWORK PERFORMANCE ASSESSMENT

Network Reliability (Consistency of Connection)

1

2

3

4

5

Rate 1 = Poor, 5 = Excellent.

Network Speed (Fast Data Transfer & Browsing)

1

2

3

4

5

Rate 1 = Poor, 5 = Excellent.

Network Availability (Minimal Downtime)

1

2

3

4

5

Rate 1 = Poor, 5 = Excellent.

Frequently used network Choose the network you use most often.

SECTION 4 – ICT SUPPORT

How long does it take IT to respond to an issue? Select how quickly ICT responds to your issues.

Is the support satisfactory?

1

2

3

4

5

1 = Very unsatisfied, 5 = Very satisfied

Frequently experienced issues (Infra/Nimble/ERP)

1

2

3

4

5

1 = Rarely, 5 = Very Often

Would you like to be involved in future ICT feedback or testing? Select if you want to help ICT improve systems in the future.

SECTION 5 – DATA

Are you satisfied with the reports? Do the reports help you in your work?

Are the reports reliable (help with decision making)?

1

2

3

4

5

1 = Not reliable, 5 = Very reliable

Ease of accessing system data

1

2

3

4

5

1 = Difficult, 5 = Very easy

Is the data presented in a clear format?

1

2

3

4

5

1 = Not clear, 5 = Very clear

SECTION 6 – OPEN FEEDBACK

Challenges faced when using the Nimble and ERP System

Challenges faced with network performance

Suggestions for improvement

SECTION 7 – OVERALL SATISFACTION

Overall Satisfaction with ICT Services

1

2

3

4

5

1 = Very Dissatisfied, 5 = Very Satisfied

National Economic Empowerment Fund (NEEF) Quarterly Systems & Network Performance User Assessment Form

National Economic Empowerment Fund (NEEF)
Quarterly Systems & Network Performance User Assessment Form